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Our Guiding Principles. The foundation of our business.

Our seven Guiding Principles are developed from our Mission and provide the link between our strategic business objectives and the values held by our colleagues.


Our Guiding Principles are the foundation for all our performance management and human resource initiatives. They provide a consistent framework, which enables colleagues to develop and achieve their own career goals and objectives.
   
  • Delighting Our Guests
  • Working Together As Colleagues
  • Promoting A Climate Of Enthusiasm
  • Being The Best
  • Delivering Shareholder Value
  • Playing By The Rules
  • Acting With Responsibility
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Updated November 2008 (c) Mandarin Oriental Hotel Group