Manages all hotel services and resources to achieve a dynamic and efficient business through leading motivated people, effectively communicating business goals and delighting guests.
Resident Manager
Supports the General Manager and directly manages the day to day running of the hotel, provides direction and guidance to colleagues to achieve and exceed the goals set.
Financial Controller
Uses financial information to support strategic and operational management decisions. Establishes and maintains appropriate control objectives and systems over all hotel transactions.
Director of Food & Beverage
Establishes, implements and maintains high standards of quality and service within all the hotel's food and beverage outlets and aligns with Group objectives. Provides guidance to colleagues efficiently achieve these standards.
Director of Sales & Marketing
Positions and markets the hotel to achieve optimal revenue throughout the year. Leads the marketing, sales and reservations teams to establish and develop relationships with new and existing sources of profitable business for the Group.
Director of Human Resources
Ensures human resource initiatives for learning and development, employee compensation and benefits and personnel administration are implemented and managed in line with the hotel’s strategic business objectives.
Director of Rooms Division
Provides direction and leadership to the 'rooms team' to maximise revenue opportunities and guest satisfaction levels to the standards set by the Group.
Director of Communications
Responsible for all aspects of media relations, advertising, collateral production and other marketing communications issued by the hotel. Promotes the hotel's image through positive publicity, suitable collateral and appropriate awareness campaigns.
Director of Conference & Banquets
Provides a one stop service for all clients, liaising between their needs and hotel's operational departments to ensure a seamless experience. Achieves and exceeds annual revenue and hotel utilisation targets.
Executive Chef
Demonstrates an innovative and efficient management of resources and leads the culinary team to achieve an acknowledged level of cuisine. Maintains health and hygiene standards that meet and exceed those set by the Group.
Executive Housekeeper
Manages a clean, safe and pleasant environment for guests and colleagues, whilst ensuring resources are effectively co-ordinated.
Chief Engineer
Manages and implements all repair and maintenance and capital expenditure projects. Continually seeks to maintain and develop more efficient, better procedures and systems to achieve the hotel’s objectives.
Project Manager
Establishes and achieves targets for hotel developments, launches and major redevelopments through managing all aspects of planning, budgeting, scheduling and resource control.
Materials/Purchasing Manager
Manages all aspects of procurement of goods and services for the hotel. Works with key internal and external contacts to efficiently utilise high quality materials that best achieve value for money.
Spa Manager
Provides and promotes innovative and outstanding spa and beauty treatments from the most up-to-date and exclusive sources. Achieves financial and quality objectives through leading a highly motivated, professional team of therapists.
Regional Sales
Each of our Regional Sales Offices has a number of key positions responsible for managing and growing our key corporate and travel accounts. Many of the roles oversee all aspects of contracting, servicing and business development to achieve Group goals and maximise long-term revenue.
Director of Information Technology
Purchases and supervises the installation of all computer systems and technology in guestrooms, public areas as well as management offices. Provides maintenance and support service to guests and colleagues.
