Edouard Ettedgui joined Mandarin Oriental Hotel Group as Chief Executive in 1998. The hotel group was, at the time, well recognised for providing award-winning service in its Asian heartland and was beginning to embark upon a global growth strategy. Under his leadership, the Group’s portfolio has increased from 11 to 39 hotels worldwide currently, and is on
track to being widely recognised as the best luxury hotel group in the world, operating over 10,000 rooms in key city and resort destinations.
The Group is represented in some of the world’s most desirable and strategic locations and continues to gain momentum. The focus on geographic diversity has complemented the Group’s traditional Asian base, and includes dynamic developments in key business and resort destinations in Asia, Europe and the Americas.
Other strategic milestones during Ettedgui’s tenure include the development of Mandarin Oriental’s exclusive spa concepts, the launch of its residential component, The Residences at Mandarin Oriental, and the development of the Group’s Hideaway Resorts in Chiang Mai, Thailand and Riviera Maya in Mexico.
Mr Ettedgui brings to Mandarin Oriental extensive business development and financial experience. A French national, he obtained his degree from ESSEC in Paris before joining Philips International in the Netherlands. His early career with the company took him to Morocco and France and he soon became a Director for Philips’ operations in Zambia, Zimbabwe, Peru and Italy. Many of these positions were also combined with representing the French Government as Trade Counsellor.
In 1990, he joined BAT Industries PLC in London as Head of Finance and was promoted to Group Finance Controller in 1993. In 1995, he gained the additional responsibility of Director for New Business Development. In January 1996, he joined the board of the newly-created British American Tobacco Holdings as Business Development Director.
In August 1996, Mr Ettedgui moved to Asia as Group Finance Director of Dairy Farm International Holdings Limited, where he remained until his move to Mandarin Oriental.
He is a member of the World Travel & Tourism Council (WTTC) Executive Committee and has also been appointed Advisor of External Trade in Hong Kong by the French Government.
Andrew Hirst joined Mandarin Oriental Hotel Group in 1988. He is responsible for the Group’s current and future portfolio in Asia, and for driving the Group’s award-winning customer service initiatives as well as other global operational functions such as Spa and Food & Beverage.
Mr Hirst has over 26 years experience in hotel management of international luxury brand properties, and is well-known within the lodging industry through his roles in associations and societies.
Mr Hirst has held senior management positions in many Mandarin Oriental hotels throughout the Asia Pacific region in his 20 years with the Group. He has spent the past six years as General Manager of The Excelsior, Hong Kong, one of Mandarin Oriental Hotel Group’s most significant assets.
Mr Hirst was educated in London and is a Licentiate member of the Hotel Catering Institute Management Association.
Liam Lambert joined Mandarin Oriental Hotel Group in 1991 as General Manager of the Group’s largest hotel, The Excelsior, Hong Kong.
He has over 30 years experience in hotel management across the globe, spending time in Europe, North America, Australia
and Asia and is well-known within the lodging industry through his roles in many associations and societies.
Mr Lambert has spent the past five years as General Manager of Mandarin Oriental Hyde Park, London, where he oversaw the completion of the hotel’s significant restoration programme in 2000, and has been instrumental in re-positioning the property as one of London’s top-performing luxury hotels. Prior to his move to London, Mr Lambert was General Manager of the Group’s flagship property, Mandarin Oriental, Hong Kong from 1995 to 2000.
In his new capacity as Operations Director, Europe, Mr Lambert will oversee the Group’s current and future portfolio in Europe, Middle East and Africa.
An Irish national, Mr Lambert holds an MBA from the University of South Australia, and attended Harvard Business School’s AMP Programme.
Michael Hobson - Sales and Marketing Director
Email: mohg-smd@mohg.com
Michael Hobson, Group Sales and Marketing Director, has more than 20 years experience in the hospitality industry, joining Mandarin Oriental Hotel Group in May 1994.
Mr Hobson joined the Group from Omni Hotels Asia-Pacific where he held the position of Vice President of Sales and
Marketing Worldwide.
Prior to that he worked with Shangri-La Hotels and Resorts as Group Director of Sales and Marketing. His hospitality career began with Grand Metropolitan in 1978, and in his nine years with the company, he concentrated on sales and development and was stationed in the United Kingdom, Latin America, USA, Singapore and Hong Kong.
A British national, Mr Hobson holds an MBA from the University of Leicester having previously studied Hotel and Catering Operations at Brighton Technical College in the United Kingdom.
Terry L Stinson - Development Director and President, The Americas
Email: mohg-dd@mohg.com
Terry L Stinson joined Mandarin Oriental Hotel Group as Group Development Director in 1997. In May 2008 he assumed the title of Development Director and President, The Americas, providing strategic advice to the region’s leadership team. He is primarily responsible for overseeing the Group’s global
Development and Technical Services departments and works closely with the Group’s external partners on the continued development and execution of new Mandarin Oriental projects around the world. Mr Stinson is the Group’s most senior representative in The Americas.
He has a wealth of experience in the hotel industry, including ten years with The Ritz-Carlton Hotel Company where, as Executive Vice President, he spent four years overseeing all of their development activities. Prior to this he was General Counsel of the company, responsible for all legal affairs, including the negotiation of new joint ventures and management agreements.
Mr Stinson holds an Engineering degree from Vanderbilt University and a J.D. from the University of Tennessee. He is an American citizen.
John Witt, Chief Financial Officer, joined Mandarin Oriental in August 1998. He is responsible for establishing major corporate financial strategies, objectives, and policies for the company.
Prior to joining Mandarin Oriental, Mr Witt had extensive global financial experience in a variety of consumer industries,
previously holding senior management positions in the United Kingdom, France and Indonesia. He has been with the Jardine Matheson Group since 1993.
Mr. Witt obtained an MBA from INSEAD in France (European Institute of Business Administration), and graduated with distinction. He is also a qualified chartered accountant and has a Bachelor of Commerce from Trinity College, University of Toronto, Canada, with a Major in International Relations.
Mr Witt is a Canadian national.
Jill Kluge - Group Director of Brand Communications
Email: mohg-dgc@mohg.com
Ms Kluge joined Mandarin Oriental in 1991 in Hong Kong as Group Public Relations Manager. Prior to joining the Group, she held various sales and marketing positions in a variety of hotel companies in the UK and Asia.
Ms. Kluge is now Group Director of Brand Communications and is responsible for overseeing all corporate communications activities including financial communications, global public relations, international advertising and sales and marketing materials
Ms Kluge transferred to the Group’s corporate office in London in 2001.
Ms Kluge is Welsh and has a BA Honours Degree in History from the University of Wales. She also studied at the Polytechnic of Wales for the Associateship of the Institute of Personnel Management.
Mandarin Oriental Hotel Group
Corporate Office - Asia
281 Gloucester Road,
Causeway Bay, Hong Kong
Telephone: +852 2895 9288
Facsimile: +852 2837 3500
Email: asia-enquiry@mohg.com
Corporate Offices - Americas
345 California Street, Suite 1250
San Francisco, CA 94104, USA
Telephone : +1 (415) 772 8800
Facsimile : +1 (415) 782 3778
Email: americas-enquiry@mohg.com
1775 Broadway, Suite 310
New York, NY 10019, USA
Telephone: +1 (212) 399 3938
Facsimile: +1 (212) 399 7189
Email: americas-enquiry@mohg.com
